Creating Clients Who Are Raving Fans
Recorded On: 06/21/2016
Incredible customer service is something most every company talks about, but few deliver effectively. While companies are typically long on good intentions, they often fall short on execution. In this 75-minute webinar, Kelly Riggs, founder of the Business LockerRoom and author of Quit Whining and Start Selling, introduces the keys to the phenomenal customer service commonly associated with companies like The Ritz-Carlton, Chik-fil-A, and Amazon. Find out how you can deliver amazing customer service and use it as a competitive advantage for your company.
During this webinar, attendees will:
- Discover what customer service really is, and why it's essential to success
- Learn the single biggest deterrent to creating world-class customer service
- Discover where most customer service strategies fail
- Explore three essential customer services strategies to create raving fans
SMPS Webinars are approved for 1.5 continuing education units for the Certified Professional Services Marketer (CPSM) program and 1.5 learning units from the American Institute of Architects. Recordings of SMPS Webinars are approved for 1.5 CPSM CEUs.
Per-Site Registration Fee*
SMPS Member Site Registration: $179
Nonmember Site Registration: $239
*Remember: Webinars are open to your whole staff. Your team can participate from one location in your office for one fee. Register today and benefit from affordable, convenient, actionable learning and earn valuable CPSM CEUs and AIA LUs!
Author, Speaker &Business Performance Coach
Kelly Riggs is an author, speaker, and business performance coach. Widely recognized as a powerful speaker and performance coach in the areas of sales, management leadership, and strategic planning, Kelly is a former sales executive, a two-time national Salesperson-of-the-Year, a serial entrepreneur, and was selected to join the Forbes’ Coaches Council in 2019.
He has written two books: 1-on-1 Management: What Every Great Manager Knows That You Don’t and Quit Whining and Start SELLING! A Step-by-Step Guide to a Hall of Fame Career in Sales.
His third book, Counter Mentor Leadership: How to Unlock the Potential of the 4- Generation Workplace, was co-written with his Millennial son, Robby Riggs. It was selected as the 2019 Gold Medal winner in the leadership category by Axiom Business Books Awards.