Creating Clients Who Are Raving Fans

Recorded On: 06/21/2016

Incredible customer service is something most every company talks about, but few deliver effectively. While companies are typically long on good intentions, they often fall short on execution. In this 75-minute webinar, Kelly Riggs, founder of the Business LockerRoom and author of Quit Whining and Start Selling, introduces the keys to the phenomenal customer service commonly associated with companies like The Ritz-Carlton, Chik-fil-A, and Amazon. Find out how you can deliver amazing customer service and use it as a competitive advantage for your company.

Learning Objectives

During this webinar, attendees will:

  1. Discover what customer service really is, and why it's essential to success
  2. Learn the single biggest deterrent to creating world-class customer service
  3. Discover where most customer service strategies fail
  4. Explore three essential customer services strategies to create raving fans

CEU Credits

SMPS Webinars are approved for 1.5 continuing education units for the Certified Professional Services Marketer (CPSM) program and 1.5 learning units from the American Institute of Architects. Recordings of SMPS Webinars are approved for 1.5 CPSM CEUs.

Per-Site Registration Fee*

SMPS Member Site Registration: $179
Nonmember Site Registration: $239

*Remember: Webinars are open to your whole staff. Your team can participate from one location in your office for one fee. Register today and benefit from affordable, convenient, actionable learning and earn valuable CPSM CEUs and AIA LUs!

Kelly Riggs

Founder and President, Business LockerRoom, Inc.

Kelly Riggs is an author, speaker, and business-performance coach for executives and companies throughout the United States and Canada. He has worked with companies in a wide variety of industries, with sales revenues ranging from $3 million to Fortune 500 companies.

Widely recognized in the areas of sales, management leadership, and strategic planning, Riggs is a former sales executive and two-time national Salesperson of theYear with more than two decades of executive management and training experience.

His background as a coach and an owner or partner in four business ventures has helped him to create a wildly successful track record of helping individuals dramatically improve their business performance.


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