Why People Aren't Doing What You Want Them to Do... and what you can do about it

Why People Aren't Doing What You Want Them to Do... and what you can do about it

Have you ever encountered staff members who just won't do what you need them to do? If you've faced this challenge, our course "WHY PEOPLE AREN’T DOING WHAT YOU WANT THEM TO DO… and what you can do about it" is here to help. This program is filled with surprising and thought-provoking insights into why non-compliant behavior occurs, along with practical strategies to achieve the desired behaviors within your organization

We provide a comprehensive set of 14 distinct reasons, enabling you to gain a broad spectrum of insights. The introduction of our innovative "Non-Compliance Filter" offers a strategic approach to analyze non-compliant behaviors, identify their root causes, and develop effective counter-strategies.

Learning Objectives

  • Gain a deep understanding of the underlying reasons behind non-compliant behavior within your team.
  • Learn to identify and address these reasons effectively, resulting in improved team performance.
  • Equip yourself with practical strategies to encourage compliant behavior, enhancing overall organizational operations.
  • Utilize the "Non-Compliance Filter," a strategic tool designed to help pinpoint and counteract reasons for non-compliant behavior.
  • Develop an action plan based on the "filter" results, paving the way for a more productive and harmonious workplace.

Greg Gray

Founder and President

GGI

Greg is an internationally renowned expert on leadership, sales, relationship building, and the customer experience and his keynotes, seminars and workshops have electrified and empowered tens of thousands of people in more than 500 hundred cities across America, the Caribbean, Europe, and the Pacific Rim. Greg’s blend of humor and real world, practical ideas on leadership, service, and relationship building are receiving rave reviews from clients that run the gamut of Industries and Associations.In 1994, Greg co-authored the largest Customer Service training course in United States history. This program, entitled “Excellent Service! Handle with Care!”, was attended by more than 110,000 U.S. Postal Service employees and has become a standard video training series for all new USPS Retail employees.More recently, Greg has developed the “Renaissance Series” - a number of seminars, workshops, and keynote topics designed to deal with a variety of issues around the subjects of leadership, communication, relationship building, and the enhancing the external and internal customer experience.

SMPS webinars are approved for 1.5 continuing education units for the Certified Professional Services Marketer (CPSM) program and 1.5 learning units from the American Institute of Architects. Recordings of SMPS webinars are approved for 1.5 CPSM CEUs.

Per-Site Registration Fee*  

SMPS Member Site Registration: $199

Nonmember Site Registration: $259  

*Remember: webinars are open to your whole staff. Your team can participate from one location in your office for one fee. Register today and benefit from affordable, convenient, actionable learning and earn valuable CPSM CEUs and AIA LUs!


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Why People Aren't Doing What You Want Them to Do... and what you can do about it
Have you ever encountered staff members who just won't do what you need them to do? If you've faced this challenge, this program is here to help. This program is filled with surprising and thought-provoking insights into why non-compliant behavior occurs, along with practical strategies to achieve the desired behaviors within your organization. You must register to access.
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We actively use feedback to improve our SMPS Monthly Webinar program. Please complete this brief eight-question evaluation of this program. You must register to access.
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